Local SEO
Review Management
The practice of monitoring, responding to, and encouraging customer reviews.
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What is Review Management
Review management involves actively monitoring reviews across platforms, responding professionally to both positive and negative feedback, and implementing strategies to encourage satisfied customers to leave reviews.
Example
Responding to a negative review: 'We're sorry about your experience. Please contact us at [email] so we can make this right.'
How to apply it
Respond to all reviews within 24-48 hours, thank positive reviewers, address negative reviews professionally, never argue, ask happy customers for reviews at the right moment.
Track it in GSC Boost
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